Zelle® • Capital One

Zelle is a US-based digital payments network owned by Early Warning Services, a private financial services company.

Capital One’s Zelle experience satisfied basic functional criteria for a time, but had fallen out of compliance. As the Zelle network grows, new use cases are identified by EWS and incorporated into their guidelines. Participating banks are expected to keep pace with these mandated updates.

Through a reiterative certification process, banks work with both design and tech teams at EWS to ensure participant compliance. As the lead designer on Zelle at Capital One, I successfully negotiated two mature design systems to bring the Zelle experience at Capital One into EWS compliance, introducing the following feature set:

  • Recent Contacts

  • Capital One Address Book

  • Cancel Payment

  • Onboarding Flow

  • Enrollment Flow

  • Zelle Landing Page

Read the complete case study

    • Daryle M. // Lead Designer

    • Cameron C. // Project Manager

    • Scott A. // iOS Engineer

    • Christopher M. // Android Engineer

  • Our redesign involved content and visual audit, redesign, usability testing, feedback synthesis, redesign iteration, and stakeholder interviews.

  • The resulting design held high impact potential, providing innovative transparency and building user trust.

Next

Shift VDP Redesign